Privacy at SENEKS

Updated October 22, 2026. Contact admin@seneks.com with privacy questions or visit SENEKS support.

Browsing and your plans

You can browse without an account. Guest saves stay on this device. Guest Care Match progress stays in the current browser session on the website, or in the current app session in the mobile app. Signed-in Care Match answers, recommendations, saves and requests are stored privately under your account and can synchronize between devices. Applying a search sends the selected search criteria to SENEKS to find relevant listings. Care Match answers are not included in public share links, community analytics or community dashboards. The cost planner keeps entered finances in the current page or app screen; downloading a scenario on the website saves a file on your device.

AI search and voice

On the website, choosing Find options in Senekito can send your search request to OpenAI to interpret supported filters when AI search is enabled. Explain my options sends the selected Care Match support answers for an explanation; account names and contact details are not included in that structured request. When website voice search is available, stopping a recording starts transcription through OpenAI, and you can review or edit the text before choosing Find options.

Mobile voice search is available only when enabled for native use. The app explains OpenAI processing and asks for your agreement before recording. Stopping a mobile recording does not upload it: Send for transcription is a separate action. You can discard the recording before sending it, and the app removes its temporary recording after transcription or cancellation. You can type a location when voice is unavailable. Avoid names, health details or other personal information in a voice search.

SENEKS requests no stored Responses history for AI search and explanations. This does not establish a provider retention period or mean that all operational records are deleted. Provider processing policies still apply.

Accounts and requests

Supabase and enabled sign-in providers process account authentication. Inquiries and replies are stored in SENEKS and shared with authorized recipients for the selected community. Operational email notifications may be sent through Resend; inquiry notification emails direct authorized recipients to the inbox without including the family's message or care details. When connected scheduling is used, Cal.com processes the appointment details needed to arrange it, and a manager's connected calendar receives the booking. Booking status and email delivery are separate.

Location, maps and reviews

When you choose Use my location in the mobile app and grant permission, the app sends the returned coordinates to SENEKS to search nearby communities. You can instead type a city or ZIP code. Android location features use Google Play services as well as the device's location permission.

Native maps use MapLibre to display content from the configured map provider. When MapTiler is configured, map-resource requests go to MapTiler and its delivery services. These requests can reveal the viewed area and network information, such as your IP address, to the provider. Map availability depends on configuration. Read MapTiler's Privacy Policy.

On the website, opening Google maps or loading Google reviews can share network and browser information with Google. The mobile app opens the public SENEKS web profile for Google review excerpts. Care Match answers are not sent to Google by these map or review features. Google review content is loaded on request and is not exported into SENEKS's master workbook. Read Google's Privacy Policy. Community-uploaded media uses SENEKS storage and moderation.

Free access and payments

All product features are available on the free tier for now; authorization and usage limits still apply. Stripe processes existing community Pro payments. Free feature access does not cancel, pause or refund an existing subscription. Existing subscriptions continue under their billing terms unless canceled. Recorded payers can review them in Billing. See the SENEKS terms.

Property confirmation emails

After a successful claim, we send a confirmation to the email supplied for that claim. We keep delivery records and property-specific link activity to help operate onboarding. Email providers may report opens or clicks when enabled; privacy tools and automated scanners can produce these signals, so they are not proof that a person read the email. Email links never grant management access without signing in.

Optional measurement

On the website, SENEKS records qualified visible impressions and actions using short-lived browsing identifiers and deduplicated events. Reports are aggregated, exclude recognizable bots and management activity, and require minimum groups for comparative insights. They do not expose individual families or their Care Match answers. Reporting records and snapshots are retained for up to 91 days. You can turn off optional website measurement in the footer's Privacy choices; Global Privacy Control and Do Not Track are respected.

Optional SENEKS measurement is off in the mobile app. Its requests send a Do Not Track preference that SENEKS honors. Essential security counters, account synchronization, requests and operational logs still apply. This preference does not describe or control a separate provider's processing when you use maps, location services or external links.

Property claiming and administration

Website claim-page measurement respects the same website privacy choices. It uses a 30-minute session and a first-party browser identifier lasting up to 90 days, without recording full referral URLs. Raw claim visits are removed after 91 days. Property-level campaign attribution and aggregate counts remain for campaign reporting. Saved onboarding steps, authorized dashboard activity, listing changes and verified payment events are operational records. Administrators can inspect account contact information and export current property and campaign data; these records are not shared with families. Payment records exclude card details and remain with the existing Stripe integration.

Deletion and operations

Request account deletion from Account in the mobile app or your website account page. A request is not confirmation that deletion has completed. Ownership, subscriptions and unresolved appointments may require attention first; review the request status and any blockers. SENEKS retains source listing records and operational audit records as needed for directory integrity and abuse prevention. Private administrator exports contain exportable listing information, not consumer answers, passwords or tokens. Read account deletion details or contact us if you cannot access your account.